At NetZoom, customer service is extremely important to us! We will help you through each phase of the NetZoom journey from your first exploration of product capabilities to a successful DCIM implementation and roll-out to trained users.
Services for prospective customers
Contact us for information on receiving:
- Product Presentation
- Live Demo
- Free Trial/POC
We offer many Services to our customers
Customers appreciate our complimentary services and extended service offerings. Our friendly and knowledgeable staff will personally assist you with any questions or concerns.
Service requests can be made and tracked using our service portal at https://service.netzoom.com.
Complimentary Services and Support Information:
- Email Support
- Device Template Requests
- Device Library Updates
- Report Template Updates
- Access to Online Support Materials
- Access to Knowledgebase
Complimentary Services with new purchase:
- Phone/WebEx Installation
- Tech WebEx/Application Overview Demo
Other Services:
- Implementation Services
- On-Site Installation
- On-Site Inventory Collection
- Secondary Environment Installations
- Customized Classroom Style Training
- On-Site Feature Based Training
- Feature Customization
- Custom Development & Templates
- Upgrade Services
- On-Site Refresher Courses
- On-Site New Staff Orientation
- 3rd-Party Integrations
- SDK Assistance
- Troubleshooting Client-Developed Content
- Any Service Performed On-Site or Outside Business Hours
- Application Update Service
- Infrastructure Assessment Service
- Infrastructure Inventory Collection and Audit Service
- Optimization Assessment Service
- Optimization Requirements Definition Service
- Project Management Service
- RFI and RFP Development Service
- Solution Vendor Assessment Service
We invest in your Successful implementation
Complimentary Training, implementation and other services.
CUSTOMER INQUIRY NETZOOM SERVICE PORTAL