Data Center Infrastructure Management (DCIM) is used by both IT and Facility teams to holistically manage the data center assets, environment, capacity and compute in a centralized, unified platform. Managing the data center using a single pane of glass helps to reduce information silos and improve the quality of service.
NetZoom® is a scalable, enterprise DCIM that combines the concepts of Asset Management, Capacity Management, Connectivity Management and Risk Management with Operational Management to allow the management and control of physical, virtual and cloud resources, improve operational efficiencies and quality of service in the data center and reduce risks.
Business Services define the relationship between IT and the business so data center personnel can know what applications and stakeholders are affected by any event, planned maintenance or migration. Business Services are defined and managed in NetZoom to provide impact analysis and insight into the relationship between IT, other business units and the rest of the enterprise.
With the addition of the Service Desk, all employees can review the Knowledgebase information and request services and support from the data center. The data center can truly become a Service Provider for the entire company.
The same qualities that allow NetZoom to fully serve the business have been extended so that NetZoom can easily serve colocation providers. Data segregation, Asset and Capacity Management by client and built-in role-based security ensure that colocation providers can safely manage each client and allow them to manage their own assets.