Professional Services Specialist

NetZoom is looking for Senior Professional Services/Technical Support professionals to join our elite team of software technical support and professional service specialists.

Primary Objectives:

  • Ensure that a high level of customer service and technical support is provided to all internal and external customers.
  • Ensure that enterprise, server-based software is successfully installed and deployed on client site to their satisfaction.
  • Become a Subject Matter Expert on our Data Center Infrastructure Management Software (DCIM).

Key Tasks:

  • Taking ownership of client technical issues (Level II & III).
  • Provide software installation and implementation services/deployment to enterprise clients remotely and on client site.
  • Participation in providing training to clients.
  • Provide Sales Support by conducting hands-on product demonstrations and providing technical expertise.
  • Test NetZoom’s software products to assure the highest quality and identify opportunities for improvement.
  • Working with our Development group to resolve advanced issues.
  • Up to 10% travel to client sites.

Key Skills:

  • Must have excellent communication skills.
  • Must be flexible and comfortable working in a collaborative environment.
  • Solid experience working and troubleshooting issues on Windows servers.
  • System management skills are a plus.
  • Some database experience with Microsoft SQL Server is a plus.


  • Candidates must have a minimum of 2 years experience working in similar software technical support capacity.
  • Experience with installing software and configuring servers, IIS web servers, Microsoft SQL, and Microsoft Office products.
  • Product testing and quality assurance experience.
  • Experience with system administration and security on servers.
  • Experience with Data Center Infrastructure products is a plus.

Candidate must be legally authorized to work in the US.

How to Apply

You may apply directly by submitting your resume to us by email. Please mention the position of interest in the subject line.