Professional Services Specialist

NetZoom is looking for Senior Professional Services/Technical Support professionals to join our elite team of software technical support and professional service specialists.

Primary Objectives:

• Ensure that a high level of customer service and technical support is provided to all internal and external customers.
• Ensure that enterprise, server-based software is successfully installed and deployed on client site to their satisfaction.
• Become a Subject Matter Expert on our Data Center Infrastructure Management Software (DCIM).

Key Tasks:

• Taking ownership of client technical issues (Level II & III).
• Provide software installation and implementation services/deployment to enterprise clients remotely and on client site.
• Participation in providing training to clients.
• Provide Sales Support by conducting hands-on product demonstrations and providing technical expertise.
• Test NetZoom’s software products to assure the highest quality and identify opportunities for improvement.
• Working with our Development group to resolve advanced issues.
• Up to 10% travel to client sites.

Key Skills:

• Must have excellent communication skills.
• Must be flexible and comfortable working in a collaborative environment.
• Solid experience working and troubleshooting issues on Windows servers.
• System management skills are a plus.
• Some database experience with Microsoft SQL Server is a plus.

Experience:

• Candidates must have a minimum of 2 years experience working in similar software technical support capacity.
• Experience with installing software and configuring servers, IIS web servers, Microsoft SQL, and Microsoft Office products.
• Product testing and quality assurance experience.
• Experience with system administration and security on servers.
• Experience with Data Center Infrastructure products is a plus.

Candidate must be legally authorized to work in the US.